Returns Policy

Return Policy

At EAST END SDN. BHD. (202501023920 – 1625333-H), we are committed to delivering quality furniture and ensuring customer satisfaction. If you’re not entirely pleased with your purchase, please refer to our return policy below:

1. Return Eligibility

We accept returns under the following conditions:

  • The return request is made within 7 days of receiving the item.

  • The item is unused, in original condition, and packaged with all original accessories and manuals.

  • The item is not listed as non-returnable (see Section 4).

Note: Returned items must be in resellable condition. Items that show signs of use, assembly, physical damage, or are missing parts will not be accepted.

2. How to Request a Return

To initiate a return:

  1. Email us at east_end20@outlook.com with the following details:

    • Order Number

    • Reason for return

    • Photos of the item (if applicable)

  2. Wait for our confirmation and return instructions before shipping the item back.

  3. Ship the item to the return address provided in the confirmation email.

Return shipping fees are the responsibility of the customer unless the return is due to an error on our part (e.g., wrong or defective item).

3. Refunds

  • Once the returned item is received and inspected, we will notify you regarding the approval or rejection of your refund.

  • If approved, your refund will be processed within 5–10 business days via your original payment method or store credit (based on your preference).

4. Non-Returnable Items

We do not accept returns for the following:

  • Assembled or installed furniture

  • Clearance, “As-Is”, or final sale items

  • Items returned after 7 days without prior approval

  • Products damaged due to improper assembly, misuse, or customer negligence

5. Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 48 hours of delivery with clear photos.

We will offer one of the following solutions:

  • Replacement (subject to availability)

  • Exchange

  • Full refund

For any inquiries, feel free to contact us:

📞 011-1314 7984

📧 east_end20@outlook.com

🌐 eastend.online